Common questions and support documentation

• Get Started: Install & Activate Your Tools

• How to use Akrivi Tools
• How to use Brand Guidelines Generator
• How to use Logo Grid Generator
• How to use Bento Generator
• How to use Clearspace Grid Generator
• How to use Base Grid Generator
• How to Add Another Logo Variation After Generating Brand Guidelines
• How to capitalise headers
• How to Edit Your Brand Guidelines as an .ai File

• Having trouble checking out
• Windows “malware detected” warning
• How to fix a blank Akrivi plugin
• Reverify error (license issue)
• Error 28 - Network Adapter Issue
• License activation failed (Error 1:1)
• Date Not Correct After Generating

• How to Update Akrivi Tools
• Cancelling your subscription
• Didn’t receive or can’t find your license key
• How to upgrade to Akrivi Studio
• Accessing and managing your account
• Payment not available in your country
• How to request a refund
• How to deactivate license key and use it on another device
• How to re-activate a cancelled subscription
• Invoices and tax-related requests

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