I didn't receive my license key

Here's what to do if you haven’t received your license/ product key after Akrivi checkout.

Step 1: Check Your Email

License keys are sent automatically after purchase. It may take up to 10 minutes to arrive. The email will come from Akrivi, so be sure to check:

• ✅ Your inbox
• 📂 Junk or spam folders
• 🗂️ Promotions or Updates tabs (especially in Gmail)

Step 2: Check Other Email Addresses

It’s possible you used a different email during checkout — like a business vs personal address.

Please check all your email accounts just in case.

Step 3: Contact Support

If you still can’t find it, it’s very likely there was a typo in your email address.

We’ll need to look into this manually and resolve it for you.

Email us here and we’ll verify your order and resend your license key.

Please expect a response within 24 hours.