Didn’t receive or can’t find your license key

If you haven’t received your license key, or can’t find it, it’s usually due to one of the following reasons:

The email address entered at checkout was incorrect

Even a small typo can prevent the license key from being delivered.

The email was filtered into your spam or junk folder

Check all folders, including Promotions or Updates (Gmail).

A different email address was used at checkout

You may have purchased using another email (e.g. work vs personal).

Please wait up to 30 minutes before attempting to start another free trial. Repeated attempts using the same email address can lead to temporary blocks, duplicate charges, or issues with your license key.

Step 1: Check your email carefully

After checkout, you’ll receive up to 4 emails in total.

Your license key is included in two of them, with the subjects:

Your Akrivi Studio License Key
Your Akrivi Studio trial is live — let’s get you set up

Emails are sent immediately after purchase, but delivery can take up to 10 minutes.

Please check:

Your inbox
Spam or junk folder
Promotions / Updates tabs (especially in Gmail)

Step 2: Check other email addresses

It’s common to accidentally use a different email at checkout (for example, personal vs work).

Please check all email addresses you may have used.

Once you find your license key, we recommend saving that email for future reference. You’ll need it to activate the tools, reinstall them, or access updates later.

Step 3: Contact support

If you still can’t find your license key, it’s likely there was a typo in the email address during checkout.

Click here to email us — please include the requested details by replacing the 'XXXXX' place holders so we can help you as quickly as possible.

We typically respond within 24 hours (business days).