Having trouble checking out
If you’re unable to complete checkout, it’s usually due to one of the reasons below.
Follow the section that matches what you’re experiencing.
1. Checkout blocked (email needs whitelisting)
In some cases, checkout is blocked due to an automated security check by our payment provider, FastSpring.
This is not an issue with your card or account.
To proceed, you’ll need to contact FastSpring directly to request email whitelisting.
2. Checkout not loading or popup not appearing
If clicking checkout doesn’t open anything, the checkout popup may be blocked on your system (often due to browser settings, extensions, or privacy blockers).
To continue, please use the alternative checkout page below:
👉 Use the alternative store checkout
3. Payment rejected
If your payment is rejected, this is usually due to:
- Insufficient funds
- Card restrictions
- Bank or card issuer limitations
Please try again using a different card or payment method.
If the issue continues, contact your card provider for more details.
4. Payments not available in your country
FastSpring does not support payments from every country due to international regulations and compliance requirements.
If checkout isn’t available in your country:
Still having issues?
If none of the above resolve the problem, feel free to contact us and we’ll help where possible.