How to fix a blank Akrivi plugin

If you’ve just installed an Akrivi plugin and the extension opens blank, don’t worry — this is usually easy to fix.

This issue is commonly caused by:

• Older Akrivi extensions still on your machine
• Adobe Illustrator not being fully closed during installation

Follow the steps below carefully.

Step 1: Uninstall the extensions

In the top right of the extension, click the menu button to proceed to 'Uninstall'

Once you have selected 'Uninstall' and followed the prompts, close Adobe Illustrator.

Then, go to the extensions folder location to remove any Akrivi folders you may see:

• Mac: /Library/Application Support/Adobe/CEP/extensions/
• Windows: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\

Step 2: Restart your computer

Restarting ensures all cached extension data is cleared before reinstalling.

Step 3: Re-download and install the plugins

You can login to your account here:  https://akrivi.onfastspring.com/account

Download and install the Akrivi plugins again using your native installer

• Use EXE if your on Windows

• Use PKG if your on Mac

  
  

Follow this article if you need installation help

Step 4: Open Illustrator and activate

Open Adobe Illustrator.

You should now see the Akrivi plugin load correctly and prompt you to enter your license key.

Check your inbox for an email with the subject line: "Here's Your License Key & Download"

Your license key will look like this:

Once you enter your license key, you should now see the extension.

Still seeing a blank plugin?

If the plugin still appears blank after following these steps, please contact support and we’ll help you resolve it.