Reverify error (license issue)

If you see a “Reverify” message inside an Akrivi tool, this indicates a license verification issue on our backend.

This is not something you can fix on your end. It typically happens when a license has been upgraded, transferred, or recently changed.

What to do

If you’re seeing a 'Reverify' message:

1. Contact us so we can resolve this manually

   👉 Click here to contact us

   
   

   Once we receive your email, we’ll:

2. Update or re-sync your license key on our side
3. After the fix, you may be asked to reinstall the tools to complete the process.

Important to know

• Reinstalling the tools before we update your license will not fix the issue
• Deactivating and reactivating the license will not resolve it
• This issue must be handled by Akrivi

We’ll guide you through the next steps and get you back up and running as quickly as possible.