Activation Failed 5 - License Limit Reached (Max Devices Used)
You may see the following message when activating your license or starting a trial:
TurboActivate error:
“Failed to start the trial: 5”
This is a license limit issue on our backend and usually happens when your license has already been activated on the maximum number of devices.
Akrivi licenses can be used on up to 2 machines.
If you’re trying to activate on a third device, this error will appear.
How to resolve this
Option 1: Deactivate on other machines
If you’ve previously activated Akrivi on another computer, you’ll need to deactivate the license on one of those devices first.
Follow this guide:
👉 https://akrivi.helpscoutdocs.com/article/45-how-to-deactivate-license-key
Once deactivated, return and activate your license again on your current machine.
Option 2: Contact us
If you no longer have access to your previous device, or you’re unable to deactivate the license, contact us and we’ll reset it for you.
👉 Click here to contact us
Important to know
- This is not an issue with the plugin or your system
- Reinstalling will not resolve this error
- This is caused by reaching the device activation limit
- We can quickly reset your license if needed
- Please make sure to always 'deactivate' a machine if you plan on getting a new/ different one