Failed to Start the Trial: 25
You may see the following message when starting your trial:
Failed to start the trial: 25
This is usually a temporary issue caused by the trial not starting correctly on the system.
How to resolve this
Please try the following:
- Restart Adobe Illustrator
- Ensure you have a stable internet connection
- Try again after a few minutes
- Contact us before creating another account or trial
Important to know
- This issue is usually temporary
- It is sometimes a server connection issue
- Creating multiple accounts may cause additional activation issues
Still not working?
If the issue continues, please contact us and we’ll help you resolve it.
When contacting us, please include:
- Full name
- Email address(es) used
- Date of purchase (if applicable)
- Whether you have previously used another email address with Akrivi