Checkout blocked — request email whitelisting

If your checkout is blocked, you may see a message saying your purchase couldn’t be completed:

This usually happens when FastSpring’s automated risk system flags a transaction. It does not mean there’s an issue with your card or account.

To continue, you’ll need to ask FastSpring to whitelist your email address so the checkout can proceed.

Step 1: Contact Fastspring

You will need to send an email to:

support@fastspring.com

Subject: Whitelist Email - Akrivi Store

You can copy and paste this exact message:

Hello FastSpring,

I’m trying to complete a checkout at the Akrivi Store, but my purchase was blocked.

Please can you whitelist my email address so I can proceed with the checkout. I have authorisation from Akrivi.

Many thanks.

Step 2: Wait for confirmation

FastSpring will reply once your email address has been whitelisted.

This should typically take 1 - 5 business days.

Step 3: Re-attempt checkout

After that, you’ll be able to return to the checkout and complete your purchase normally.

Need help?

If you’ve contacted FastSpring and are still having issues, feel free to reach out to us and we’ll be happy to assist.

We appreciate your patience — this process is handled entirely by FastSpring’s security system and is usually resolved quickly.